Privacy policy HOTEL BRASIL Benidorm
Basic information on Data Protection
Responsible HOTEL BRASIL
Purpose Provision of services online – Commercial communications related to our services
Web user management
Legitimization express consent and legitimate interest
Recipients No data is transferred to third parties, except by legal obligation
Rights Access, modification and deletion of data and other rights, as explained in the additional information
At HOTEL BRASIL we work to offer you the best possible experience through our products and services. In some cases, it is necessary to gather information to obtain it. We care about your privacy and we believe we should be transparent about it.
For this reason, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “RGPD”) relating to the protection of natural persons with respect to the treatment of personal data and the free circulation of these data, and LAW 34/2002, of July 11, on Services of the Society of Information and electronic commerce (hereinafter, “LSSI”), HOTEL BRASIL informs the user that, as responsible for the treatment, will incorporate the personal data provided by users in an automated file.
Our commitment begins by explaining the following:
- Your data is collected so that the user experience improves, according to your interests and needs
- We are transparent in relation to the data we obtain about you and the reason why we make.
- Our intention is to offer you the best possible experience. Therefore, when we go to use your personal information we will always comply with the regulations, and when necessary, we will request your consent.
- We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them you can ask us let’s stop treating them.
- Our priority is to guarantee your safety and treat your data in accordance with European regulations.
If you wish to obtain more information about the treatment of your data, consult the different sections of the policy of privacy found below:
Who is responsible for the processing of your personal data?
Identity: HOTEL BRASIL
Registered office: CL Apolo XI, 27; 03501 Benidorm
VAT number: B54532650
Email: calidad@alamedahotels.es
HOTEL BRASIL has appointed a Data Protection Delegate or an internal contact person within its organization. If you want to make a query regarding the processing of your personal data, you can contact by mail: calidad@alamedahotels.es
What personal data do we collect?
The personal data that the user may provide:
Name, address and date of birth.
Phone number and email address.
Location.
Information regarding payments and returns.
IP address, date and time in which you have accessed our services, internet browser that you use and data on the operating system of the device.
Any other information or data that you decide to share with us.
In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; also, not providing the requested personal data or the refusal to accept this data protection policy implies the impossibility of subscribing, registering or participating in any of the promotions in which personal data are requested.
Why and for what do we treat your data?
In HOTEL BRASIL we treat the information provided by interested persons with the following purposes:
Manage orders or hire any of our services, either online or in physical stores.
Manage the sending of the information requested.
Develop commercial actions and manage the relationship with the user, as well as the management of the services offered through the website and the work of information, being able to carry out automatized evaluations, obtaining profiles and segmentation tasks of clients in order to personalize attention, according to their characteristics and needs and improve the customer’s online experience.
Develop and manage competitions, raffles or other promotional activities that can be organized.
In some cases it will be necessary to provide information to the Authorities or third companies for reasons of audit, as well as handle personal data of invoices, contracts and documents to answer claims of clients or Public Administrations.
We inform that the personal data obtained as a result of your registration as a user will be part of the Registration of Activities and Operations Treatment (RAT), which will be updated periodically in accordance with that established in the RGPD.
What is the legitimacy for the treatment of your data?
The treatment of your data can be based on the following legal bases:
- Consent of the interested party for the contracting of services and products, for the contact forms, the requests for information or registration in e-newsletters.
- Legitimate interest for the treatment of our clients’ data in direct marketing actions and consent express of the interested party for everything related to automatic assessments and profiling.
- Compliance with legal obligations to prevent fraud, communication with public authorities and claims of third parties.
How long do we keep your data?
The treatment of the data with the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (for example, while the commercial relationship lasts), as well as for compliance with legal obligations that are derived from the treatment of the data.
To which recipients are your data communicated?
In some cases, only when necessary, HOTEL BRASIL will provide user data to third parties.
However, the data will never be sold to third parties. External service providers (for example, providers of payment or delivery companies) with which HOTEL BRASIL works can use the data to provide the services However, they will not use this information for their own purposes or for assignment to third parties.
HOTEL BRASIL seeks to guarantee the security of personal data when they are sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with the data privacy regulations.
In some cases, the law may require disclosure of personal data to public bodies or other parties, only the strictly necessary for compliance with these legal obligations. The personal data obtained may also be shared with other group companies.
Where are your data stored?
In general, the data is stored within the EU. The data sent to third parties that do not belong to the EU, we will ensure compliance of aa sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights through a request in the following email: calidad@alamedahotels.es.
By virtue of what the RGPD establishes, you can request:
- Right of access: You can request information about personal information we have about you.
- Right of rectification: you can communicate any change in your personal data.
- Right of deletion and oblivion: you can request the previous elimination of blocking of personal data.
- Right of limitation to the treatment: it supposes the restriction of the treatment of the personal data.
- Right of opposition: you can withdraw the consent of the data processing, opposing their continued treatment.
- Right to portability: in some cases, you may request a copy of personal data in a structured common use format, allowing mechanical reading for transmission to another entity.
- Right not to be the subject of individualized decisions: you can request that decisions based on only in automated processing, including profiling that may have legal effects or significantly affect your interests.
In some cases, the application may be rejected if you request that data necessary for the fulfillment of legal obligations be removed
Also, if you have any complaint about the treatment of the data you can submit a claim to the authority of Data Protection.
Who is responsible for the accuracy and veracity of the data provided?
The user is the only responsible for the veracity and correctness of the data included, exonerating HOTEL BRASIL from any responsibility in this regard. The users guarantee and respond, in any case, of the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user accepts to provide complete and correct information in the registration or subscription form. HOTEL BRASIL reserves the right to terminate any contracted services that may have been concluded with the users, in case the data provided are false, incomplete, inaccurate or are not updated.
HOTEL BRASIL is not responsible for the veracity of the information that is not its own elaboration and which arrives from another source, so it assumes no responsibility whatsoever for hypothetical damages that could originate from the use of said information.
HOTEL BRASIL reserves the right to update, modify or delete the information contained in its web pages may even limit or not allow access to such information. HOTEL BRASIL is exempt from liability of any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information facilitated by HOTEL BRASIL provided it comes from an external source.
The user certifies to be over 14 years old and in possession of the necessary legal capacity to provide the consent regarding the processing of personal data.
How do we treat the personal data of under age children?
In principle, our services are not specifically aimed at minors. However, in the event that some of them are addressed to minors under fourteen (14) years of age, in accordance with article 8 of the RGPD and article 7 of LO3 / 2018, of December 5 (LOPDGDD), HOTEL BRASIL will demand valid, free, unambiguous, specific and informed consent of their legal guardians to deal with the personal data of minors. In this case, the ID card or another form of identification of who gives the consent.
In the case of people over fourteen years of age, the data may be processed with the consent of the user, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.
What security measures do we apply to protect your personal data?
HOTEL BRASIL has adopted the security levels of protection of the Personal Data legally required, and pursue the use of other means and additional technical measures at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to HOTEL BRASIL.
HOTEL BRASIL is not responsible for hypothetical damages that could be derived from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond HOTEL BRASIL; of delays or blockages in the use of the present system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, on the Internet system, WWW or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of HOTEL BRASIL. However, the user must be aware of that security measures on the Internet are not impregnable.
Links to other websites
On the website https://www.hotelbrasilbenidorm.com there may be links to other websites. When clicking on one of these links and access an external website, the visit is subject to the privacy policy of the website, leaving HOTEL BRASIL dissociated from any kind of responsibility regarding its privacy policy.
The Social Networks of the hotel https://www.facebook.com/HotelBrasilBenidorm/ https://www.instagram.com/hotelbrasilbenidorm/ are governed by this same Privacy Policy.
How do we use cookies?
The website and the RRSS of HOTEL BRASIL use cookies, in order to optimize and personalize your navigation. Cookies are physical files of information that are stored in the user’s own terminal, the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. The Data collected through the cookies can be shared with the creators of the same, but in no case Information obtained by them will be associated with personal data or data that can identify the user.
However, if the user does not want cookies to be installed on his hard drive, he has the possibility of configuring the browser to prevent the installation of these files. For more information see our Cookies Policy https://www.hotelbrasilbenidorm.com/politica-de-cookies/
Can the privacy policy be modified?
This privacy policy may be modified. We recommend that you review the privacy policy on a regular basis.
